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 Aiming for a "comfortable customer experience" with robot customer service

What is Model House Guide Robot Millerun?

The moving robot customer service expands the range of guidance that can be provided while being unmanned, and the information that can be input becomes closer to that of manned customer service. In addition, the operator who remotely controls the robot guides the customer by becoming a robot with a unique shape that makes them feel familiar. This makes it possible for customers to obtain information about housing while slowly inspecting at their own pace and casually communicating through robots without feeling the tension felt by a real sales representative. increase.

Expected effect

1. 1. Communication where you can feel contact while not in contact 2. Product description while moving indoors and looking at the actual product 3. Confirmation of places of interest for visitors

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​Next-generation customer service at Millerun!
Viewing experience and working style will change! !!

Customer service changes!

Next-generation customer service method

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It responds to the needs of "I don't want to meet people, but I want to experience the house in real life." I want to avoid the public eye. I also want measures against infectious diseases.

The customer goes to the model house instead of the virtual viewing while the customer is at home, but the staff can remotely respond as needed while staying at the head office.

Work style changes!

Proposal of new working style

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Experienced housing sales people who have small children and work short hours support visitors from multiple model houses from the head office through Millerun.

The Millerun system makes it easier to maintain a consistent career after childbirth and childcare, contributing to improved employee satisfaction.

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Millerun as a "Housing Advisor"Would you like to take advantage of it? !!

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What is the experience that "Millerun" provides to customers?

I asked a professional who works on robot customer service!

Ryuichi Hosoya
Casa robotics Co., Ltd. CEO & CTO
Ph.D. (Commerce)

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"Millerun" is a general term for a completely new housing selection experience that suits the era of New Normal, triggered by the diversification of household shapes and the corona wreckage. Therefore, the exhibition hall of Hiraya IKI, the "unmanned preview" system, and the housing guidance robot each bear the name of "Millerun".


Choosing a home is more stress-free, more private, and more experiential ... That is the experience that "Millerun" wants to provide to its customers.
 

The housing guidance robot "Millerun" is the latest initiative. If you want to move on to the next stage after experiencing a home at the exhibition hall, you cannot avoid talking about the purpose of buying a home, your budget, and your loan. However, it is a communication that is psychologically burdensome for both the customer and the staff. Such communication can be done a little easier through the robot "Millerun". Even if we know that the other side of the robot is a real human being, we can maintain a proper sense of distance by becoming "the one who is talking to the robot" or "the one who is talking as a robot". Because you can.
 

We hope that you will experience the safe, new and private experience of "Millerun" at the IKI exhibition hall.

profile

Graduated from Temple University, USA (Computer & Informatics)
University of Illinois Graduate School Master's Program Completed (Computer Science)
Hitotsubashi University Graduate School of Commerce Doctoral course Completed (Marketing)

After engaging in software engineering research and application at a general electric appliance manufacturer, he managed a project at a Chinese IT company for 6 years. After returning to Japan, engaged in the development of US software products in the Japanese market as the head of the Silicon Valley base of an energy IT company. After researching digital marketing in the doctoral course, he has been in charge of DX at KISTAR REAL ESTATE Co., Ltd. since 2019. In November 2020, he was appointed as the representative of the newly established Casa robotics Co., Ltd., and while promoting the business of the one-story house "IKI" that has been devoted to DX & decarbonization, he is exploring and practicing a new way of housing marketing & sales.

 
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